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Privacy Policy

Privacy policy Futureworld Orchestra

About our privacy policy
Futureworld Orchestra cares deeply about your privacy. We therefore only process data
we need for (improving) our services and handle the information we
collected about you and your use of our services. We never make your data available to third parties for commercial
purposes to third parties.
This privacy policy applies to the use of the website and the services linked to it by
Futureworld Orchestra. The effective date for the validity of these terms is
30/05/2022, with the publication of a new version the validity of all previous versions expires. This
privacy policy describes what data about you is collected by us, what this data is used for
used and with whom and under what conditions, if any, this data may be shared with third parties. Also
we explain to you how we store your data and how we protect your data against misuse, and
what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy please contact our privacy contact person, you
find the contact details at the end of our privacy policy.

Over de gegevensverwerking
Hieronder kan u lezen op welke wijze wij uw gegevens verwerken, waar wij deze (laten) opslaan, welke
beveiligingstechnieken wij gebruiken en voor wie de gegevens inzichtelijk zijn.

Web shop software
WooCommerce
Our online shop is developed with software from WooCommerce. Personal data that you make available to us for our
service to us is shared with this party. WooCommerce has access to your
data to provide us with (technical) support, they will never use your data for any other
purpose. WooCommerce is obliged under the agreement we have with them to take appropriate
security measures. These security measures consist of the application of SSL encryption and
a strong password policy. WooCommerce uses cookies to collect technical information
relating to your use of the software, no personal data is collected and/or stored.
WooCommerce reserves the right to share collected data within its own group in order to further improve the
further improve its services.
WooCommerce hosting
Our webshop is developed with software from WooCommerce, we have chosen for our web hosting for
AndersPrevider. Personal data that you make available to us for the purpose of our services are
shared with this party. AndersPrevider has access to your data to provide us with (technical) support.
support, they will never use your data for any other purpose. Based on the
agreement we have concluded with them, AndersPrevider is obliged to take appropriate security measures. These
security measures consist of the application of SSL encryption and a strong password policy. Backups are
regular backups to prevent loss of data.

Webhosting
Previder. We purchase web hosting and e-mail services from Previder. Previder processes personal data on our behalf and
does not use your data for its own purposes. However, this party may collect metadata on the use
of the services. This is not personal data. Previder has taken appropriate technical and organisational
measures to prevent the loss and unauthorised use of your personal data. Previder is
obliged to maintain confidentiality pursuant to the agreement.

Active Campaign
We use the services of Active Campaign for our regular business e-mail traffic. This
party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of
your and our data as far as possible. Active Campaign does not have access to our mailbox
and we treat all our email traffic as confidential.

Payment processors
Mollie
Voor het afhandelen van een (deel van) de betalingen in onze webwinkel maken wij gebruik van het platform van
Mollie. Mollie verwerkt uw naam, adres en woonplaatsgegevens en uw betaalgegevens zoals uw bankrekening- of
creditcardnummer. Mollie heeft passende technische en organisatorische maatregelen genomen om uw
persoonsgegevens te beschermen. Mollie behoudt zich het recht voor uw gegevens te gebruiken om de
dienstverlening verder te verbeteren en in het kader daarvan (geanonimiseerde) gegevens met derden te delen.
Alle hierboven genoemde waarborgen met betrekking tot de bescherming van uw persoonsgegevens zijn eveneens
van toepassing op de onderdelen van Mollie’s dienstverlening waarvoor zij derden inschakelen. Mollie bewaart uw
gegevens niet langer dan op grond van de wettelijke termijnen is toegestaan.

Reviews
We do not use review platforms.
We do not collect reviews.

Shipping and logistics
PostNL
If you place an order with us, it is our job to get your parcel delivered to you. We use the services of
the services of PostNL to carry out the deliveries. This requires us to share your name,
address and place of residence with PostNL. PostNL uses this information solely for the purpose of
performance of the agreement. In the event that PostNL engages subcontractors, PostNL will make your data
also to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We make use of
DHL’s services to carry out deliveries. This requires us to share your name, address
and place of residence data with DHL. DHL only uses this data for the purpose of executing the
contract. In the event that DHL engages subcontractors, DHL will also make your data available to them.
available to these parties.
GLS
If you place an order with us, it is our job to have your package delivered to you. We make use of
GLS services to carry out deliveries. This requires us to share your name, address and
address and place of residence with GLS. GLS uses this information solely for the purpose of executing the
agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.
available.

Invoicing and accounting
In-house management.
We do not use the services of third parties to keep our records and accounts.
Your personal data are transmitted and stored in a protected manner. We are obliged to maintain confidentiality and
will treat your data confidentially. We do not use your personal data for any other purposes
than those described above.

External sales channels
Bol.com
We sell (some of) our items via the platform of Bol.com. If you place an order via this platform
Bol.com shares your order and personal data with us. We use this information to process your order.
process your order. We treat your data confidentially and have implemented appropriate technical and
organisational measures to protect your data against loss and unauthorised use.
Marktplaats.nl
We sell (some of) our items via the platform of Marktplaats.nl. If you place an order via this
order then Marktplaats.nl shares your order and personal data with us. We use these data
to process your order. We handle your data confidentially and have taken appropriate technical and
organisational measures to protect your data against loss and unauthorised use.

Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to – other than at your
request – to contact you at a later time, we will ask you for your explicit permission to do so. Your
data will not be shared with third parties, other than to meet accounting and other administrative
obligations. These third parties are all bound to confidentiality by virtue of the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed for the purpose of further improving our
service further improvement. This data (e.g. your IP address, web browser and
operating system) are not personal data.
Cooperation with fiscal and criminal investigations
Where appropriate, Futureworld Orchestra may, on the basis of a legal
obligation to share your data in connection with fiscal or criminal investigations
by public authorities. In such a case, we are forced to share your data, but we will do so within
the possibilities afforded to us by law.

Retention periods
We keep your data for as long as you are our client. This means that we keep your client profile until you
indicate that you no longer wish to use our services. If you indicate this to us, we will
also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must
to retain invoices containing your (personal) data; we will therefore retain these data for as long as the applicable term runs.
period runs. However, employees no longer have access to your client profile and documents that
we have produced as a result of your assignment.
Your rights
Under applicable Dutch and European legislation, as a data subject you have certain rights with respect to
in relation to personal data processed by or on behalf of us. We explain below which
rights these are and how you can invoke these rights. In principle, to prevent misuse, we will send
copies and copies of your data only to your e-mail address already known to us. In the event that you send the
data to another e-mail address or for example by post, we will ask you to identify yourself.
identification. We keep records of processed requests; in the case of a forgetting request
we administer anonymised data. You will receive all copies and transcripts of data in the
machine-readable data format we use within our systems. You have the right at any time to lodge a
complaint to the Personal Data Authority if you suspect that we are using your personal data in an
wrong way.

Right of inspection
You always have the right to inspect the data that we process (or have processed) and that relate to your person or are traceable thereto.
can be traced back to you. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a copy of all data, together with a list of the processors holding the data, to the e-mail address known to us.
who hold this data, indicating the category under which we have stored it.
stored.

Right of rectification
You always have the right to have the data we process (or have processed) that relate to your person or are
are traceable to you, to have them corrected. You can make a request to this effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data have been adjusted.
Right to restriction of processing
You always have the right to restrict the data we process or have processed that relates to your person or is
can be traced back to you. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
will no longer be processed.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or is
are traceable to it, by another party. You can make a request to this effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
request is granted, we will send you copies or copies of all data
about you that we have processed or have processed on our behalf by other processors or third parties. In all
likelihood we will no longer be able to continue providing services in such a case, because the secure
interconnection of data files can then no longer be guaranteed.
Right of objection and other rights
You have the right to object, in appropriate cases, to the processing of your personal data
by or on behalf of Futureworld Orchestra. If you object, we will immediately
stop the data processing pending the resolution of your objection. If your objection is well-founded that
we will make copies and/or copies of data we process (or have processed) available to you and
thereafter cease the processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling.
decision-making or profiling. We do not process your data in such a way that this
right applies. If you believe that it does, please contact our contact person for
privacy matters.

Cookies
Google Analytics
Through our website, cookies are placed by the US company Google, as part of the “Analytics” service.
We use this service to track and receive reports on how visitors use the website.
This processor may be obliged under applicable laws and regulations to provide access to this
data. We collect information about your browsing behaviour and share this data with Google. Google may use this
information in conjunction with other data sets and thus track your movements on the internet
tracking. Google uses this information to offer targeted advertising (Adwords) and
other Google services and products.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this
privacy statement.

Privacy policy changes
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
latest version. If the new privacy policy affects the way in which we process data already collected
relating to you, we will notify you by e-mail.

Contact details
Futureworld Orchestra
contact@futureworldorchestra.com